silicon pop culture!

Hello Everyone

I had to tell you all about a dealing with Sony UK Support.

I have a S series Vaio which developed the dreaded Motherboard Graphics problem (the motherboard needs to be replaced).
See http://www.siliconpopculture.com/sonytr/viewtopic.php?t=6371

After I found out what the problem was, I realised it was documented on the US Site.
I phoned Sony and they wanted £500 to replace the motherboard, with that I was a bit annoyed and the Vaio now well out of warranty.

A few days later I phoned Sony again to ask what they do not do anything about these bad design problems.

I was just about to start ranting about the fault, when the support operator said if you get the laptop to us we can have a look at it, I said yes I know you will and charge me £500, no he said we will do it for free, we will do it under warranty, I was amazed (the warrenty ran out ages ago).

The Vaio was picked up the next day, in France the day after (you can track where it is and what is being done to it), the motherboard has now been changed with a new years warranty.

I have never had such good dealings with a support company, and would just like to say well done to Sony.

If you look at my original post you can see the date when I did not even know what the problem was, It was 8 yes eight days ago, I now have the Vaio back from Sony, Amazing

Also to add do not leave you hanging on the phones for age like some campanies (Dell). :D