VAIO Z and Sony Customer Care Revisited

By Victor Chen \\ Published: 2008.09.04

A follow up to my last post…

I’m currently waiting the arrival of my 2nd VAIO Z which is scheduled for next week. In the meantime, I’m still using the current one so I can get some testing and reviewing done. Everything else is functional afterall so it would be a shame to not review it. Once I get confirmation that the other laptop has shipped then I’ll start the RMA process with this one. I’ll still be within the 30 days return policy although I will have to eat the cost of shipping it back since it’s not “technically” defective.

In terms of the 2nd VAIO Z, I didn’t end up getting the exact same model specifications. After some deep thought, I went against my original conservative configuration and opted for the Blu-Ray burner. My reasoning for this as that despite the price, I was writing this off for business anyways and while I won’t be watching a lot of Blu-Ray movies on this, I will be creating a lot content (including HD videos) and will need a quick way to burn the data. I know I could get an external (which I still plan to do) for less but it’s just more convenient to not have to bring extra stuff. Other than that, I didn’t upgrade anything else. Eventually, I’ll want a bigger HDD but the one I got in my configuration is double what my old laptop had and that should suffice for now.

In terms of my comprehensive review, I will start on it this weekend and possibly post it partially to help others who are considering buying one. I’ll then add the Blu-Ray component of the review after I receive that unit. I’m actually pretty fired up to do the review since this is the first piece of exciting technology I’ve had in a while and most of the reviews I’ve seen already aren’t that great due to lack of research and understanding of the product.

COMMENTS

(JavaScript must be enabled to view this email address) \\ 2008.09.04 - 12:48 PM

GroovyOne, how does the new unit exactly differ in specifications from your current one with the bad pixel?

I hope your not getting inferior specs now especially for how much you paid, they couldn’t ship the exact same CTO model to you?

I guess they are having component shortages, the Z is a very much wanted laptop!

(JavaScript must be enabled to view this email address) \\ 2008.09.04 - 12:50 PM

Never mind, from your post, it seems the new unit will have a Blu-Ray burner.

I hope this CTO will be perfect as several people on the notebookreview forums love their CTO Z590s.

I’ve sadly been informed of the Vaio TZ recall though and my model is affected but I don’t feel I have to repair it. Shame such a high end laptop has to go though a recall, I love the Vaio Type T series.

Victor Chen \\ 2008.09.04 - 01:32 PM

Yeah, same model except I’m getting Blu-Ray added now. I have a few personal projects to try this on so I’m eager to see how it works. Of course, I’m also hoping I don’t get “another” unit that has a screen flaw. Fingers crossed.

I wanted a TZ but it was just a little too underpowered for my needs. In essence I see the Z as a “big” TZ so I’m pretty happy about that.

(JavaScript must be enabled to view this email address) \\ 2008.09.04 - 08:19 PM

That is why I am thinking of soon replacing my TZ with the Z, it is only slightly larger and much more powerful and also shares many of the TZ’s features. It even looks like a larger TZ. : )

(JavaScript must be enabled to view this email address) \\ 2008.09.07 - 11:21 AM

I’m looking forward to your Z review! I enjoyed your TR and S reviews and know your Z review will be great as well!

GroovyOne, can you also take comparison pictures of the Z and your S?

I disliked the SZ when it replaced the S because of its larger footprint but am glad the Z has shrunk down in footprint to around what the S was.

Thanks!

(JavaScript must be enabled to view this email address) \\ 2008.09.09 - 12:29 PM

GroovyOne, look forward to the review—I’m still using my S170 as well, so any thoughts/comments on how it compares (screen, weight, usability, etc.) would be especially appreciated!

(JavaScript must be enabled to view this email address) \\ 2008.10.12 - 09:11 AM

What happen if I received a defective Vaio Z? I am still within 30 days now and I found that the “j” key does not work. After talking to Sony, was told that I can either send back for repair or return it and re-order one. The problem is that my original order has promotion on it and the promotion is gone. I’ll have to pay $300 more to get the same model if I re-order. Don’t they just swap the bad one back within 30 days???

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