Back from Japan and a NW-E507 Update

By Victor Chen \\ Published: 2005.08.18

I have finally returned from Japan and had expected my NW-E507 to be back but that was not the case. I called Sony Service this morning to find out what’s going and as expected, no one knew anything about it. Let’s go over the timetable so far…

07/19 - The NW-E507 dies on me unexpectedly. I am told by service to send it in and I will be sent a replacement unit (not a new one though).
07/20 - Fedex’d to Sony Service in Texas
07/25 - Signed for by a M. LOPEZ at Sony Service
08/03 - Officially entered into the Sony Service System as “Received” (YES, 7 BUSINESS DAYS LATER)
08/04 - I call to ask about how soon the replacement will ship. I am told that it takes 14 business days. That doesn’t sound like a replacement. It sounds like they’re going to fix it.
08/18 - I call again to ask about what’s going on. No known work done on the unit according to service records. I ask how long it will take and they tell me that “they don’t know at this time”. I ask, “Next week? Because otherwise you guys are pushing 1 month since you’ve received it and that’s unacceptable.”

So, I’ve escalated the situation a little higher and now a service person is going to contact me directly in the next 24 hours with a status update. Of course, the clock is ticking and if I don’t get a call I’m escalating it even more. We’ll see what happens…

COMMENTS

\\ 2005.08.20 - 08:29 AM

I may have to wonder sometimes, Awesome bean Radeon X850 is not the same poster he used to be.

Actually, this clueless “whitey” has a pretty good track record at uniting different factions within one company and unifying a vision. He also has extensive experience when dealing with entertainment companies. Considering that his transition stage is still in progress and he’s not expected to lay the real foundation until September, it’s very unfair and unintelligent to make any comments about his effect on the company. That “whitey” can thank the “orientals” for screwing things up so bad in the first place that they had no choice but to hire a “whitey”.

If you can’t live without a screen, then it’s time to not look at any Apple flash-based products. That’s not to say that the iPod Shuffle sucks but it certianly has a huge functionality deficit compared to a lot of other products. My problem with the product (and what many owners of the Shuffle have told me) is that they market it as a “life is random” product. Ok, that’s fine. So, you can randomly load songs onto your Shuffle; however, what happens when you’re out at the gym or on the train and it plays a song you’ve never heard before. Can you look down real quick to see what it is? Nope. Even if you go home and try to look at the contents of your Shuffle you may have to sift through well over 200 songs. I guess “life is frustrating” as well.

Finally, as always, thank you for commenting about something that has nothing to do with the original post.

\\ 2005.08.21 - 12:05 PM

No, it’s not due to any bugs. I did probably get some moisture into it which caused it to fail. The real results have not been determined yet by Sony service yet.

\\ 2005.08.21 - 02:59 PM

More like....moisture from my back.

\\ 2005.08.23 - 01:35 AM

“Marco” from Sony Service just called me and said I should have my NW-E507 back on Thursday since it’s being shipped overnight on Wednesday. We shall see about that…

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